AI Employee Guide

How Kovinex answers, decides, and acts on customer calls.

  1. Connect your tools: Google Calendar for booking, HubSpot for contacts, and your knowledge (FAQs, services, policies).
  2. Set hours, services, and locations so the AI only books times you actually offer.
  3. Customize the AI persona and preview the voice. Define when it should transfer to a person.
  4. On a call, Kovinex greets the caller, answers questions, checks availability, books or reschedules, and can send SMS or email confirmation.
  5. After the call, open Call Center for the transcript and summary, Appointments for the booking, and Contacts for the lead. Demo-line calls do not store recordings.
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